Terms of Service

Terms of Service

Overview

Welcome to You CAN Natural! This website is operated by You CAN Natural. Throughout the site, the terms "we", "us" and "our" refer to You CAN Natural. You CAN Natural offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By accessing or using our services, you agree to be bound by these Terms of Service.

Article 1: Account and Access By using this service, you represent that you are at least the age of majority in your jurisdiction of residence. You must provide accurate and complete information (such as email and shipping address) and are responsible for maintaining the security of your account credentials.

Article 2: Product Information and Natural Variations We strive to represent products accurately, but please note:

  • Natural Variations: As products are made from natural herbs, there may be natural variations in color and aroma between different batches, which does not affect quality.
  • Display Errors: Product colors may vary slightly due to screen display settings.
  • Not Medical Advice: The product information provided in this shop is for reference only and does not constitute medical advice, diagnosis, or treatment.

Article 3: Orders and Prices We reserve the right to refuse any order. Product prices are subject to change without notice. By submitting an order, you agree to purchase at the price indicated at that time.

Article 4: Shipping and Delivery

  • Transfer of Responsibility: The risk of loss transfers to the customer once we deliver the product to the carrier (e.g., Hong Kong Post).
  • Commitment to Assistance: Notwithstanding the above disclaimer, You CAN Natural is committed to providing a quality experience. In the event of a lost or damaged package, we will initiate an inquiry and claim process with the logistics provider on your behalf and will decide whether to arrange for a replacement or refund depending on the circumstances.

Article 5: Returns and Exchanges All product returns and exchanges are subject to our "Refund Policy". Due to food safety concerns, opened tea bags are not eligible for return.

Article 6: Intellectual Property All content on this website (including text, images, logos) is the property of You CAN Natural and is protected by copyright law. Unauthorized use is prohibited without written permission.

Article 7: Prohibited Uses You may not use our products or services for any illegal activities, including infringing intellectual property rights, spreading viruses, or disrupting service operations.

Article 8: Disclaimer of Warranties and Limitation of Liability We do not guarantee that the service will be uninterrupted or error-free. To the maximum extent permitted by law, You CAN Natural shall not be liable for any direct or indirect losses arising from the use of this service.

Article 9: Governing Law These Terms of Service shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (S.A.R.) of the People's Republic of China.

Article 10: Contact Information If you have any questions about these Terms of Service, please contact: