Shipping and Process

Shipping Fees & Process

Select Delivery Method

Free Shipping

Enjoy free shipping on your entire order when you spend HK$300 or more on any products across the store.

When placing your order, please fill in your complete shipping address details, including:

  • Commercial/Industrial address
  • Residential address
  • SF Store address
  • SF Locker code (if applicable)

For orders under HK$300:

For orders under HK$300, customers are required to pay for shipping. Shipping starts from HK$30; the actual shipping fee will be calculated based on the selected delivery method and address.

Delivery Fees & Methods

  • All delivery services are limited to within Hong Kong.
  • Once YouCanNatural confirms receipt of payment, orders will generally be dispatched within 1–2 working days.
  • No shipments are arranged on Saturdays, Sundays, or public holidays.
  • Actual delivery time may vary depending on logistics arrangements and the delivery address.
  • Please ensure that you provide accurate and complete delivery information to avoid any disruption to delivery arrangements.

Reminder: If the order does not meet the requirements for free shipping, the system will display the relevant shipping fee based on the chosen delivery method.

Shipping & Receiving Arrangements

  • Orders and payments received before 2 PM will be processed and dispatched on the same day.
  • Orders and payments received after 2 PM will be processed and dispatched on the next working day.
  • Goods will be delivered to your provided address within 1-2 working days.
  • Once the goods are dispatched, you will be notified of the tracking number via email (please also check your junk/spam folder to avoid missing the email).
  • Once the goods arrive at the designated location/locker, you can use the tracking number provided in the email to check the shipping status at any time.

Terms of Purchase

  • After the customer completes the order and successful payment, YouCanNatural will send an order confirmation notification via email.
  • YouCanNatural will make every effort to ensure sufficient stock of products listed on the website. If a product is found to be out of stock after payment, we will contact the customer as soon as possible to discuss arrangements regarding substitute products, refunds, or other solutions.
  • Product prices, product information, and inventory status on the website may be updated according to actual circumstances without prior notice.
  • If there are any issues with order details or payment information, YouCanNatural may contact the customer to verify the relevant information.
  • An order is only considered successfully confirmed once the confirmation notification is received. YouCanNatural reserves the right to cancel or adjust orders due to stock shortages, erroneous information, or other reasonable grounds.