Privacy Policy

Privacy Policy

Last Updated: November 13, 2025

You CAN Natural operates this store and website, including all related information, content, functions, tools, products, and services, with the aim of providing you, our customer, with a curated shopping experience (referred to as the "Service"). You CAN Natural is powered by Shopify, enabling us to provide you with the Service. This Privacy Policy explains how we collect, use, and disclose your personal data when you visit, use the Service, make purchases or other transactions, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any Service, you confirm that you have read and understood how your information is collected, used, and disclosed as described in this policy.

Personal Data We Collect or Process

The personal data we collect refers to information that identifies or is reasonably linked to you. This includes:

  • Contact Details: Name, address, billing address, shipping address, phone number, and email address.
  • Financial Information: Credit or debit card numbers, payment card details, transaction details, and payment confirmations.
  • Account Information: Username, password, security questions, and personal settings.
  • Transaction Information: Items you viewed, shopping cart contents, wish list, purchase history, and return/exchange records.
  • Communication Records: Information you provide when contacting us (e.g., customer service inquiries).
  • Device and Usage Information: IP address, device information, browser type, and your navigation behavior on the website.

Sources of Personal Data

We collect data through the following channels:

  • Directly from you: For example, when you register an account, place an order, or contact us.
  • Automatically collected: Automatically recorded through cookies and similar technologies when you browse the website.
  • From third parties: From our service providers (such as payment processors) or marketing partners.

How We Use Your Personal Data

  • Provide and improve the Service: Process payments, fulfill orders, arrange delivery, and provide you with a personalized shopping experience.
  • Marketing and advertising: Send promotional emails or newsletters, or display advertisements for products that may interest you.
  • Security and fraud prevention: Verify your account, detect and prevent illegal or malicious activities, and ensure a secure shopping environment.
  • Communicate with you: Provide customer support and maintain business relationships.
  • Legal reasons: Comply with applicable laws, respond to government requests, or protect our legitimate rights.

How We Disclose Personal Data

In certain circumstances, we may disclose data to third parties, including:

  • Shopify and service providers: For IT management, payment processing, data analysis, logistics and delivery, etc.
  • Business and marketing partners: For providing advertising services.
  • Legal requirements: At the request of law enforcement or in business transactions such as mergers, acquisitions, or bankruptcies.

Relationship with Shopify

Our Service is hosted by Shopify. Shopify collects and processes your personal data to provide and improve the Service. Your data may be transferred to other countries outside your country of residence (such as the United States or Canada). You can refer to the Shopify Customer Privacy Policy to learn more.

Third-Party Websites and Links

Our Service may contain links to third-party websites. We are not responsible for the privacy or security practices of these websites and recommend that you review their respective privacy policies.

Children's Data

This Service is not intended for use by children. We do not knowingly collect personal data from minors.

Data Security and Retention

We take reasonable security measures, but please note that no internet transmission is 100% secure. We retain your data for as long as necessary to maintain your account, provide the Service, or comply with legal obligations.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Right to access: Request to view your personal data that we hold.
  • Right to erasure: Request that we delete your data.
  • Right to rectification: Request to correct inaccurate data.
  • Manage preferences: You can unsubscribe from marketing messages at any time via the unsubscribe link in the email.

If you have any questions about our privacy practices or this policy, or wish to exercise your rights, please contact us.